Privacy Policy

1. Introduction & Responsible Party

Pacific Pools ("we", "us", "our"), operated by Michael Da Silva in Pretoria East, Gauteng, respects your privacy and is committed to protecting your personal information in compliance with South Africa's Protection of Personal Information Act No. 4 of 2013 (POPIA).

This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit our website (pacificpoolz.co.za), submit contact or quote estimation forms, or interact with our pool care services.

2. Information We Collect

We collect personal information directly from you when you request estimates, book services, or contact us. This may include:

• Identity Information: Full Name, Company Name (if applicable).
• Contact Information: Phone Number, Email Address, Preferred Contact Method & Time.
• Property & Location Data: Physical Street Address, Suburb (e.g. Moreleta Park, Mooikloof, Midstream Estate), City, Province, and Postal Code.
• Service Details: Pool Type, Requested Service (e.g. Weekly Maintenance, Green Pool Recovery, Equipment Repair, Pool Covers), and custom messages.
• Technical & Analytical Data: IP Address, browser type, device type, referrer URLs, and interaction metadata collected via essential cookies or form tracking.

3. Purpose and Legal Basis for Processing

In terms of Section 11 of POPIA, we process your personal information under the following legitimate grounds:

• Service Delivery & Assessment: To conduct on-site pool assessments, generate quotes, fulfill maintenance agreements, and communicate service schedules.
• Customer Support & Inquiries: To respond to WhatsApp, phone, or website form inquiries efficiently.
• Internal Business Records & Billing: To issue call-out fee deductions, quotes, invoices, and maintain accounting records.
• Consent: Where you voluntarily submit your details through our website estimate form.

4. Information Sharing & Third-Party Processing

Pacific Pools will never sell, rent, or trade your personal information to third parties. We may disclose your data only in the following limited circumstances:

• Trusted Service Providers: Secure Customer Relationship Management (CRM) platforms, communications tools, and cloud infrastructure used strictly for customer notifications and scheduling.
• Legal Requirements: If compelled by South African law or judicial order to protect our rights or public safety.

5. Data Security Safeguards

We implement strict technical and organizational safeguards—including SSL/TLS encryption for web traffic, access controls, and secure data storage—to prevent unauthorized access, loss, misuse, or alteration of your personal data in accordance with Section 19 of POPIA.

6. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, maintain accurate accounting records as required by South African tax law, or resolve any potential disputes.

7. Your POPIA Rights

Under POPIA, you hold the following rights regarding your personal information:

• Right to Access: Request confirmation of what personal data we hold about you.
• Right to Rectification: Request correction or updating of inaccurate personal information.
• Right to Erasure / Deletion: Request deletion of your personal details, subject to statutory retention requirements.
• Right to Object: Object to processing based on legitimate grounds.

To exercise any of these rights, please contact our Information Officer at poolspacific@gmail.com.

8. Information Regulator of South Africa

If you believe your personal data has been processed unlawfully, you have the right to submit a complaint to the Information Regulator (South Africa):

9. Contact Us

For any questions regarding this Privacy Policy or POPIA compliance, contact Michael Da Silva: